Privacy Policy & Cookies Policy

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1. Introduction

Welcome to Prestige Escapes Limited!

 

We are committed to protecting and respecting your privacy. The Privacy Policy information below lets you know how we collect personal data from you, and how it will be processed when visiting our website www.prestigeescapesuk.com or use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

 

The Data Protection Act 2018 controls how your personal information is used by organisations, businesses or the government, it is the UK’s implementation of the General Data Protection Regulation (GDPR).

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2. Definitions​

• Data controller – A controller determines the purposes and means of processing personal data.​

• Data processor – A processor is responsible for processing personal data on behalf of a controller.​

• Data subject – Natural person – i.e the consumer, website visitor, customer or client (you)​

• Categories of data – Personal data and special categories of personal data​

• Personal data – The Data Protection Act 2018 applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier. For example, name, home address or private email address – this is information that you are likely to give to us via an online or offline form. Online information that you might share with us can be tracked by some software – identifiers include IP addresses confirming your geographical location, and cookies for example.

• Special categories personal data – The Data Protection Act 2018 refers to sensitive personal data as ‘special categories of personal data’. The special categories specifically include genetic data and biometric data were processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, and religious or philosophical beliefs.

• Processing – means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

• Third-party – means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

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3. Who are we?

Prestige Escapes Limited is the data controller and our nominated contact is Sian Adams. This means we decide how your personal data is processed and for what purposes. You can contact us by email at: hello@prestigeescapesuk.com

 

PrestigeEscapesUK website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store data on secure servers behind a firewall. Personal data will not be stored by Wix

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4. The purpose(s) of processing your personal data

We may use your personal data, but only if you have provided it to us, for the following purposes:

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• Homeowner: Name, surname, email address, postal address, phone number, country of residence,   bank account information, calendar of property availability, information relating to the accommodation, browsing data, as well as any other Personal Data that you voluntarily communicate to us. 

• Guest: Name, surname, email address, postal address, phone number, country of residence, proof of identity (UK license or passport), reservation information, guest services information, browsing data and any other Personal data that you voluntarily communicate to us. 

• User: Name, surname, contact details, desired destination, potential arrival and departure dates, email address, phone number, browsing data, as well as any other voluntarily communicated to us. 

• Partner: Name, surname, company name, contact details, potential arrival and departure dates, email address, phone number, browsing data, as well as other information specified in our agreement with you. 

• We have obtained your personal data from:​ Your completion of the enquiry form online, a message sent to us via social media, email, text message, or telephone.

 

5. What is our legal basis for processing your personal data?

Our lawful basis for processing your general personal data:

 

• Contractual basis – we are obliged to keep a record of the information you have provided to us. We must also keep a record of transactions for HMRC.​

• Legitimate interest – you have made us aware that you are interested in our services. We will not share any of your information with any other business or partners. ​

• Lawful consent – you have given us permission to contact you and you can retract this consent at any time. We will keep your details for 7 years before contacting you to update them or remind you that you have the option to remove them. 

 

6. Storing and sharing your personal data

Your personal data will be treated as strictly confidential and will not be shared unless a requirement of law dictates our obligation to provide information.

 

We use secure sharing software including: Gmail and Google Drive on our website, which is protected with an SSL certificate. Data about you is kept on a secure cloud-based system on a password-locked computer with up to date virus and malware protection software. This information can be accessed on portable devices such as mobile phones, tablet or laptop, which are all locked when not in use and password protected by relevant anti-virus software. Some data such as phone numbers are kept on a mobile phone used for personal and business use. 

 

We use Gmail as an email service to send and receive email. The Google statement on GDPR is shown via this link: https://privacy.google.com/businesses/compliance/#?modal_active=none

 

All direct payment gateways offered by Wix.com and used by us adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information.

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7. How long we keep your personal data

We keep your personal data for no longer than reasonably necessary or for a period of 7 years for HMRC taxation purposes.

 

8. Providing us with your personal data

• We require your contact details: name, phone number and address and proof of identification in order to book accommodation.​

• We will accept the following forms of identification (ID): a copy of your UK driving license or passport. A minimum of one piece of photographic ID listed above and a supporting document is required.

• ​To list your property on our site we will need contact details of all property owners: name, phone number, address and proof of identification. 

 

9. Your rights and your personal data

Unless subject to an exemption, you have the following rights with respect to your personal data:

• The right to request a copy of the personal data which we hold about you;

• The right to request that we correct any personal data if it is found to be inaccurate or out of date;

• The right to request your personal data is erased where it is no longer necessary to retain such data;

• The right to withdraw your consent to the processing at any time, where consent was your lawful basis for processing the data;

• The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);

• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;

• The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics).

 

To access what personal data is held, identification will be required. We will accept the following forms of identification (ID) when information on your personal data is requested: a copy of your driving license, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required.

 

10. How do you use cookies and other tracking tools?

Our website, www.prestigeescapesuk.com, uses cookies to enhance your browsing experience and collect usage data to improve our services. By using our website, you agree to our use of cookies as outlined in this policy.​

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What Are Cookies? Cookies are small data files that are placed on your device when you visit a website. They help us understand how you interact with our site and enable certain features.​​

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The Wix platform uses cookies for important reasons, such as:

• To provide a great experience for visitors and customers.

• To identify your registered members (users who registered to the site).

• To monitor and analyse the performance, operation and effectiveness of Wix's platform.

• To ensure our platform is secure and safe to use. 

 

The Website uses Google Analytics to track statistics regarding our audience and Website traffic. No personally identifiable information is transferred from the Website to Google Analytics. For more information on Google’s Analytics privacy policies, please visit: https://www.google.com/policies/privacy/. 

 

Managing Cookies - You can manage your cookie preferences or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.

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11. Third Party Content & Links to External Sites

Please note that third-parties who provide and/or publish content via the website shall be deemed the data controllers for any personal data contained in the content uploaded by any such party (“Third-Party Content”) and any other personal data processed in relation to such Third-Party Content. This privacy policy only concerns the processing for which we are the data controller. If you have any questions regarding personal data contained in the Third-Party Content, please contact the third-party provider responsible for such Third Party Content.

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Links to External Sites: We are not responsible for the content or practices of third-party websites that may be linked to the Site. We are not responsible for any information that you might share with such linked websites. You should refer to each website’s respective privacy policy and practices prior to disclosing any information.

 

12. Automated Decision Making

We do not use automated decision making.

 

13. Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

 

14. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

 

15. How to make a complaint

To exercise all relevant rights, queries and complaints please in the first instance contact me, Sian Adams (hello@prestigeescapesuk.com) – Business Owner and Data Processor

 

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioner's Office on – 03031231113 or via email – https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.